Forestroots™ Privacy Policy

Last Updated: 11 September 2024

This document constitutes an electronic record under the terms of the Information Technology Act, 2000 and its amendments, as well as all other applicable statutes concerning electronic records. This record is generated automatically and does not require physical or digital signatures.

This Privacy Policy is issued in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable regulations governing the collection, use, and disclosure of personal information.

Please read this Privacy Policy carefully before using the Forest roots website or services. By accessing the website and/or providing any personal information, you consent to the practices outlined in this policy.

SECTION 1 – INFORMATION COLLECTION AND USAGE

At Forestroots™, we collect various types of personal and sensitive data during different interactions with our website, including but not limited to:

1. Personal Information: When you purchase from our store or register for our services, we may collect personal details such as your full name, billing/shipping address, email address, and contact numbers.
2. Payment Information: During transactions, we collect payment-related data such as credit card details, billing addresses, and other information necessary to process payments securely.
3. Device and Usage Information: We collect technical information related to your device, such as your IP address, browser type, and operating system. We also collect details about your interaction with our website, such as pages visited, links clicked, and navigation paths.
4. Cookies: Forestroots™ uses cookies to enhance user experience. Cookies help us recognize your preferences and provide a customized experience. You can adjust your browser settings to manage or reject cookies. For more details on cookies and how we use them, refer to our [Cookies Policy].

SECTION 2 – CONSENT

How do we obtain consent?

By providing personal information to complete a transaction, verify your payment details, place an order, or request delivery services, you are providing implicit consent for Forestroots™ to collect and use your information solely for those purposes.

In cases where your personal information may be used for additional purposes, such as marketing or promotions, explicit consent will be requested from you through opt-in mechanisms.

How can consent be withdrawn?

You have the right to withdraw your consent at any time. If you no longer wish to be contacted or for us to retain your data, you can opt-out by contacting us at:

Email: sales@forestroots.in

Address: Vidatha Global Solutions, DNo:8-53, Main road, Rampachodavaram, Alluri Seetha Rama Raju District, Andhra Pradesh, India, 533288. 

SECTION 3 – DISCLOSURE OF INFORMATION

Your personal data may be disclosed under the following circumstances:

• Legal Obligations: We may disclose information when required by law, in compliance with the Information Technology Act, 2000, or other applicable Indian laws and regulations.
• Business Transfers: In the event that Forest roots is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity, following the appropriate legal frameworks.
• Service Providers: We share your personal information with trusted third parties who perform functions on our behalf (e.g., payment gateways, delivery services), only as necessary to provide the requested services. These parties are bound by confidentiality agreements and must comply with applicable data protection laws

SECTION 4 – COMMITMENT TO PRIVACY

Forest roots is committed to ensuring your privacy. Our goals include:

• Creating a secure and seamless experience for all users.
• Limiting the collection of personal data to what is necessary to provide optimal service.
• Encouraging transparency in how your data is handled and offering control over how your data is used.

SECTION 5 – TYPES OF INFORMATION COLLECTED

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Forestroots™ may collect both personal information and Sensitive Personal Data or Information (SPDI). Types of SPDI we may collect include:

• Full Name
• Address
• Email ID
• Phone Number
• Payment details (credit/debit card numbers, bank account information)
• Any other personal identification data you provide

We may also collect technical and usage information, such as:

• IP Address
• Device ID
• Browser type and version
• Operating system
• Pages accessed on the website and the frequency of access

This information helps us personalize your experience and improve our services.

SECTION 6 – USAGE OF INFORMATION

Forestroots™ may use your data for the following purposes:

• Order Processing: To complete purchases, verify payments, and arrange deliveries.
• Customer Service: To communicate regarding your order, provide support, and respond to inquiries.
• Personalization: To deliver personalized services and improve our website's user experience.
• Legal Compliance: To comply with applicable laws and regulations, including cybersecurity and data protection norms.
• Marketing (with consent): To send promotional offers, updates, and newsletters, provided you have given explicit consent for such communications.

SECTION 7 – DISCLOSURE POLICY UNDER RULE 6 OF IT RULES, 2011

Forest roots will only disclose sensitive personal data under specific conditions:

• Lawful Requests: If required by law for legal proceedings, investigations, or in response to court orders.
• Legal Compliance: When necessary for compliance with Indian laws, such as cybercrime regulations or other legal mandates.
• Consent: Information will only be shared with third parties if we have your explicit permission.

We do not sell, rent, or otherwise share your sensitive personal data with third parties, except as outlined in this policy.

SECTION 8 – YOUR RIGHTS AND CHOICES

You have the following rights in relation to your personal data:

• Right to Access: You can request details of the personal data we hold about you.
• Right to Correct: You can update or correct inaccuracies in your personal data by logging into your account.
• Right to Withdraw Consent: You may opt-out of marketing communications or other data uses by updating your preferences or contacting us.
• Right to Erasure: You can request that we delete your personal data, subject to any legal requirements to retain information.

To exercise these rights, contact us at sales@forestroots.in.

SECTION 9 – SECURITY MEASURES

In compliance with Rule 8 of the IT Rules, 2011, Forest roots employs robust security measures to protect your personal and sensitive data. This includes:

• Encryption: All transactions and sensitive data are encrypted using industry-standard SSL technology.
• Access Control: Only authorized personnel have access to personal data, and we have instituted strict protocols to prevent unauthorized access, loss, or misuse.
• Physical, Technical, and Managerial Safeguards: We use appropriate physical, technical, and operational measures to protect the data we collect.

While we strive to use best practices to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure.

SECTION 10 – UPDATING YOUR INFORMATION

You can correct or update your personal details by logging into your account on our website. If you face any difficulties or need assistance, please contact our customer service team via our support page.

SECTION 11 – SECURITY OF PAYMENT INFORMATION

Forest roots takes the security of your payment information seriously. Credit card information and sensitive payment data are encrypted using Secure Socket Layer (SSL) technology and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) guidelines.

SECTION 12 – AGE OF CONSENT

By using this site, you confirm that you are of the age of majority as defined by the laws of your jurisdiction. If you are a minor, you must have obtained consent from your legal guardian to use the website and its services.

SECTION 13 – CHANGES TO THIS POLICY

Forestroots™ reserves the right to modify or update this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. We will notify you of significant changes so that you are informed of how your personal data is being used.

Contact Information:

If you have any questions, concerns, or complaints regarding this policy, please contact us at:

Email: sales@forestroots.in

Address: Vidatha Global Solutions, DNo:8-53, Main road, Rampachodavaram, Alluri Seetha Rama Raju District, Andhra Pradesh, India, 533288. 

This website is operated by Forestroots™. Throughout the site, terms like “we”, “us”, and “our” refer to Forestroots™. By accessing this website or purchasing products from us, you engage in our “Service” and agree to the following terms and conditions (“Terms”).

1. GENERAL TERMS

By using our site, you confirm that you are of legal age in your jurisdiction or have given consent for any of your minor dependents to use the site. You agree not to engage in any illegal or unauthorized use of our services.

2. ONLINE STORE POLICIES

We reserve the right to modify or discontinue any product or service without prior notice. Prices are subject to change, and we cannot guarantee product availability. We make every effort to display product information accurately but do not warrant the complete accuracy of all descriptions or images.

3. BILLING & ACCOUNT INFORMATION

You agree to provide current and complete billing information for all purchases. We reserve the right to cancel or limit quantities purchased per person or order at our discretion. You must notify us promptly of any updates to your payment or contact information.

4. THIRD-PARTY SERVICES

We may provide access to third-party tools or links, which are used at your own risk. We do not monitor or control these services and are not liable for any damages arising from their use.

5. USER CONTENT & COMMENTS

By submitting any comments or feedback to us, you grant Forestroots™ the right to use and publish such content. You agree not to post unlawful or harmful material and remain responsible for the accuracy of any submissions.

6. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy, which explains how we collect, use, and protect your information.

7. ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions in product information or pricing and to cancel orders as necessary.

8. PROHIBITED USES

You are prohibited from using this site for any unlawful activity or to breach intellectual property rights, harass others, upload viruses, or violate any applicable laws.

9. LIABILITY & WARRANTIES

Our services and products are provided “as is” without any guarantees. Forestroots™ is not liable for any damages arising from the use of our site or products, including any indirect or consequential losses.

10. TERMINATION

We may terminate or suspend access to our services at any time, without notice, for violations of these Terms.

11. GOVERNING LAW

These Terms and Conditions are governed by the laws of India. Any disputes will be resolved under the jurisdiction of the courts in Hyderabad, Telangana.

12. CHANGES TO TERMS

We reserve the right to modify these Terms at any time by posting updates on this page. Continued use of the site following any changes constitutes your acceptance of the revised terms.

CONTACT INFORMATION

For questions regarding these Terms, please email us at sales@forestroots.in.

Once an order is confirmed, Forestroots™ does not accept returns or refunds. However, we are committed to finding a fair solution in the following situations:

1. Damaged Products

• Notify us within 5 days of delivery at sales@forestroots.in.
• Provide the order number, invoice image, outer box image, and two clear images of the damaged product.
• Only the affected product from a multi-item order can be replaced.
• We will respond within 24-48 hours and arrange a replacement promptly.

2. Missing Products

• Notify us within 5 days of delivery at sales@forestroots.in.
• Include the order number, invoice image, outer box image, and clear images of the opened package.
• We will not process refunds but will promptly send the missing item.
• Responses will be provided within 24-48 hours.

3. Spoiled Products

• Report any spoilage within 10 days of delivery at sales@forestroots.in.
• Include the order number, manufacturing date, and clear images or video of the product.
• As our products are natural and handmade, variations in taste, texture, or aroma are expected. Replacements will be issued only after thorough review.

We strive to ensure fair resolutions and will work diligently to resolve any issues.

Please note that free shipping applies only when specified during promotional campaigns or special offers.

Shipping Guidelines:

1. Address Details:
   A complete postal address, including pin code, email ID, and contact number, is essential for processing your order. Please double-check the accuracy of your pin code and contact number before finalizing your order.
2. Order Processing:
   • If the items are in stock, we will pack and dispatch your order within 3 working days. Delivery will typically take 0 to 5 business days.
   • If any items are out of stock, they will be produced and dispatched within 10 working days. We will keep you updated in such cases.
3. Delivery Schedule:
   • Deliveries are made Monday through Saturday, between 9 am and 7 pm.
   • Public holidays and Sundays are not considered working days.
   • Delivery times are subject to external factors, including delays caused by weather conditions, strikes, or courier service disruptions.
4. Tracking Your Order:
   Once your order is dispatched, we will send tracking details to your registered email. We appreciate your patience as we process your order.

For any questions or clarifications, please contact us at sales@forestroots.in.